Monthly Sponsors & Private Support Perk

1. PRIVATE SUPPORT IS A SPONSORSHIP/DONATION PERK, YOU ARE NOT PAYING A FEE FOR A SERVICE.
2. These sponsor private support terms are in addition to the existing GNU GPL that ITFlow is licensed under. They may be updated at any time.
3. Donating does NOT change the ITFlow license or our legal/contractual responsibilities to you. For clarity, neither side have contractual responsibilities.
4. Support is best effort and doesn't come with a guarantee or warranty. We are not liable for any direct or indirect damages / losses.
1. We aim to respond to requests within 12 hours however there is no guaranteed time frame ("SLA") on when you'll receive a response (or resolution).
2. You are assumed to have regular (tested & working) ITFlow full VM backups.
3. Whilst we'd never knowingly or intentionally provide bad or incorrect advice, we're not responsible if something does go wrong as a result of following our advice.
4. You are solely responsible for maintaining your infrastructure (specifically including taking and testing all associated backups).
5. We expect you to raise tickets responsibly for legitimate ITFlow-related inquiries and refrain from abusive or disruptive behavior.
5. Support is scoped to general queries, troubleshooting issues and basic API/custom code assistance. Out of scope items include (but are not limited to):
1. Running ITFlow in an unsupported way (e.g. Windows/Docker/Shared hosting).
2. Known issues / bugs already confirmed / discussed on the forum / Github.
3. ITFlow upgrades, where the version is more than 6 months behind.
6. For the purposes of providing support, we will store all information provided in our Portal
1. You freely consent to the collection and storage of your data (e.g. names, emails, phone numbers, IP addresses, etc).
2. We'll do our best to keep all information provided safe & secure, but can't guarantee this. We will make every effort to notify you if we believe your information has been accessed by unauthorised third parties.
3. We will share a copy of all data stored upon request from the primary contact.
4. Data can be redacted/erased upon request at any time.
5. We won't share data with any third parties, unless there is a legal requirement for us to do so.
7. You agree that we may choose to publicly share redacted general question/issue information & workaround/solutions with the ITFlow community.
8. You can stop sponsoring us at any time - just let us know. If you choose to suspend or stop donations, your data (and portal access) will be redacted/removed within 90-180 days.
9. If you need clarity on any of these terms please get in touch on the Forum.

TLDR; We’ll prioritise portal requests over forum posts & try our best to assist as quickly as we can. HOWEVER, there are still no guarantees, warranties, or refunds. This is a donation perk - be reasonable in your expectations. As always, apply common sense and take regular backups.